Moonlit Cottage

Support

If something goes wrong in Moonlit Cottage, please check the questions below first. If they don't help, feel free to contact us.

Data transfer (new phone, iPhone ⇄ Android)

  1. On the old device, open Settings → Account & data → Data transfer → Issue a transfer code, and set a password (8–32 characters).
  2. Write down the transfer code. It is valid for 30 days.
  3. Install the app on the new device and enter the code and password in Settings → Account & data → Data transfer → Enter a transfer code.

After the move, the old device can no longer use that data. Paid Moon Gems can only be used on the platform where they were bought (App Store / Google Play): moving to the other platform leaves them there, ready when you return. Free gems and all other progress move with you. After 5 wrong passwords, entry is locked for an hour.

Frequently asked questions

Can I play offline?

Yes. The cottage, dress-up and minigames work without a connection. Wishes (gacha), buying Moon Gems, data transfer, friends and rankings need one.

I bought Moon Gems but didn't receive them.

Reopen the app somewhere with a stable connection: unfinished purchases are checked and delivered automatically. If they still don't arrive, contact us with the date and time and the store receipt (order number).

I'd like a refund.

Payments are processed by Apple or Google, so please ask the store (App Store: reportaproblem.apple.com; Google Play: your order history). Refunded Moon Gems are taken off your balance.

I'm a minor. Can I buy things?

You need a parent or guardian's consent. Monthly spending limits apply by age (under 16: ¥5,000; 16–19: ¥10,000).

My name was changed back to the default.

Names that break the Terms of Use may be reset to the default after a report or review. Please choose a name that others will be comfortable seeing.

I saw an offensive cottage or name.

Open that player's cottage, tap "Report Cottage or Name" and choose a reason. We review the cottage and name as they were at that moment and take action if they break the terms. Blocking a player hides your information from them.

How do I delete my account, or undo the deletion?

Delete it any time in Settings → Account & data → Delete account. Within 30 days of deleting, you can contact us to cancel. See the Privacy Policy for details.

Contact

tsukiyo@hoshilua.com (Hoshilua Studio)

Please include the account ID shown in the app's Settings, your device and OS version, and what happened. Never send your password or transfer code by email. Replies may take a few days.